1. Data Services
Probably the “Data Services” is turned OFF. The “Data Services” option is located in Home Screen > Manage Connections > Mobile Network Options > Data Services.
“Data Services” works as an ON -OFF switch for any type of data transfer to and from BlackBerry. If it’s turned off, user will not be able to send/receive BBM, emails, PIN messages and browsing will not work either. The SMS and
MMS will continue to work as they are not part of data transfer.
When it is turned off, the Network Status on the Home Screen also changes from uppercase to lowercase. i.e. 3G to 3g and EDGE to edge for GSM BlackBerry devices.
2. Do Not Disturb
Possibly, first thing to check is their notification Profiles. If this Do Not Disturb is accidently changed to Yes without knowing what it does, you’ll find above symptoms.
It is located in (OS 4.5 to 4.7) Home Screen > Profiles > Advanced > Menu > Edit > Phone > Do Not Disturb
If you are using BlackBerry OS 5.0 then you’re lucky as the entire notification profile has been revamped in this newer OS 5.0. You do not have this Do Not Disturb option in OS 5.0.
3. Firewall
Check the Firewall setting. Firewall is located in Home Screen > Options > Security Options > Firewall
As the name imply, it will block those type of incoming messages, what ever user has selected.
4. Contacts Filter Category
Accidently, Filter Category is selected and all phone numbers are saved without any assigned category. By default the contacts are saved without any category assigned.
Filter Category is located in Home Screen > Contacts > Menu > Filter
5. Service books
Service books are missing from a BlackBerry. The way BlackBerry works, configuration files called service books are required for most apps to work properly that require external data connection. Some icons may not even show up on the home screen if proper service books are not present.
Service books can be found in Home Screen > Options > Advanced Options > Service books
If missing icons are other than emails, battery pull or re registration to the network can help them bring back. BlackBerry can be registered via Home Screen > Options > Advanced Options > Host Routing Table > Menu > Register Now
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